Tuft & Needle started a revolution by turning the focus to the customer with always-honest pricing, and insistence on high-quality products, and excellent customer service.
Maybe we’ll make breakfast with the kids, and actually sit down together to enjoy it. Maybe we’ll have the motivation to go for a run, and even start training for that half-marathon. Maybe we’ll have the energy to volunteer for the food drive, and sign up to help on a regular basis.
Since we started in 2012, we’ve made listening to our customers our priority. We didn’t like what we saw in the mattress industry and heard that customers felt taken advantage of. So we created an experience that made mattress shopping easy and enjoyable, with best-in-class customer service and innovative products. Our materials are thoughtfully selected and responsibly crafted into products we believe in—all of them free from known harmful chemicals, making the air we wake up to cleaner. We even developed our own Adaptive foam, iterating hundreds of times based off years of customer feedback.
We believe in quality craftsmanship without the gimmicks. We work with the best to get the best. And then we sell the best, for exactly the price it should cost. It's the very simple system at the heart of everything we make.
Memory foam is known for feeling comfortable at first but has drawbacks that include sleeping hot and lacking the necessary support your body needs. It retains the heat from your body and molds to your shape, causing body impressions in the mattress. Because of this, chances of having indents in your memory foam mattress can be a bit higher. The T&N mattress has a 7-inch support layer on the bottom that helps keep your spine and neck properly aligned. The top comfort layer is 3 inches of Tuft & Needle Adaptive® Foam, a proprietary foam unique to our company alone, which provides pressure relief and support without feeling like you're sinking in and getting trapped. It's also infused with a cooling gel and graphite to help you sleep cool. Learn more about the Original T&N mattress.
When JT and Daehee were in the early days of beginning their company, JT asked his neighbour, a master upholsterer, to teach him how to make a mattress. In the process of creating his first mattress, JT learned to tuft the mattress by hand with a large tufting needle. When brainstorming names for the company, JT and Daehee wanted something that sounded authentic, timeless, and modern. JT remembered the tufting needle he used to make his first mattress and decided to call the company "Tuft & Needle". You can read the full story on our blog, linked here.
